Refund policy

Last updated: August 24, 2026

This Return and Refund Policy applies to purchases made from Wellness Pallas at wellnesspallas.com. Wellness Pallas is operated by PALLAS LLC.

30-day return window

You may request a return within 30 days after the date your order is delivered. To be eligible, the item must be unused, unopened, in its original sealed packaging, and in the same condition in which it was received. You must also provide your order number or other proof of purchase.

How to request a return

Before sending anything back, email wellnesspallas@gmail.com with your order number and the reason for the return. We will review your request and, if approved, provide return instructions and the correct return address.

Do not send returns to our Wyoming business mailing address. Returns sent without authorization or to an address not provided by our support team may not be accepted.

Non-returnable items

For health, hygiene, and safety reasons, opened or unsealed dietary supplements cannot be returned unless they arrived damaged, defective, contaminated, or incorrect. We also cannot accept gift cards, items clearly marked final sale, or products damaged through misuse or improper storage.

This policy does not limit any non-waivable rights you may have under applicable consumer law.

Damaged, defective, incorrect, or missing items

Please inspect your order promptly after delivery. Contact us within 7 days if an item is damaged, defective, incorrect, or missing, and include your order number plus clear photos of the item and packaging when applicable. We will assess the issue and may offer a replacement, refund, or other appropriate remedy.

Return shipping

Unless the return is due to our error or an item being damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges are not refundable except where required by law. We recommend using a trackable service because we cannot guarantee receipt of an untracked return.

Exchanges

We do not offer direct exchanges. The fastest option is to return an eligible item and place a new order after the return is approved.

Order cancellations and changes

Contact us as soon as possible if you need to cancel or change an order. We will try to help, but we cannot guarantee a cancellation or change after the order has entered processing or fulfillment. If the order has already shipped, the return terms above apply.

Refunds

We will notify you after we receive and inspect an approved return. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the credit.

If more than 15 business days have passed since we approved your refund, contact wellnesspallas@gmail.com.

Shipping delays or inability to fulfill

If we cannot ship an order within the stated timeframe, we will notify you and provide options required by applicable law, which may include consenting to a delay or cancelling for a full refund. If we cannot fulfill an item, we will cancel it and refund the amount paid for that item, including applicable shipping charges as required by law.

Contact

Email: wellnesspallas@gmail.com