Shipping policy

Last updated: September 6, 2026

This Shipping Policy explains how Wellness Pallas, operated by PALLAS LLC, processes and delivers orders placed at wellnesspallas.com.

Where we ship

We currently ship to addresses within the United States only, including all 50 states. We are not able to ship internationally at this time. Available shipping methods and charges are confirmed at checkout.

If you are outside the United States and would like to be notified when we begin shipping to your country, email wellnesspallas@gmail.com.

Processing time

Orders are usually processed within 1–3 business days, Monday through Friday, excluding U.S. federal holidays and carrier holidays. Orders placed on weekends or holidays normally begin processing on the next business day.

During launches, promotions, or peak seasons, processing may take longer. We will contact you if a material delay affects your order.

Estimated delivery time

Most standard orders arrive within 3–8 business days after processing, depending on the destination and carrier performance. Delivery dates are estimates and are not guaranteed unless we expressly state otherwise.

Weather, public holidays, peak-season volume, carrier disruptions, or events outside our reasonable control may cause delays. If we cannot ship within a promised timeframe, we will provide the notice and cancellation or refund options required by applicable law.

Shipping costs

Available shipping options and any charges are displayed at checkout before payment. We may offer free standard shipping for certain products, order values, or promotions when clearly shown on the Site or at checkout.

Fulfillment locations and separate packages

Orders ship from our fulfillment partner’s warehouse in the United States. An order containing multiple items may arrive in separate packages and on different dates. You may receive more than one tracking number.

Tracking

When tracking is available, we will email a shipping confirmation with the tracking number. Tracking may take 1–3 business days to show its first update after the carrier receives the package.

Address accuracy and order changes

Please enter a complete and accurate shipping address. Contact wellnesspallas@gmail.com immediately if an address needs correction. We will try to help, but we cannot guarantee a change after processing begins. Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer where permitted by law.

Lost, delayed, or marked-delivered packages

If tracking has not updated for 10 business days or the estimated delivery window has passed, contact us so we can investigate with the carrier or fulfillment partner.

If tracking shows “delivered” but you cannot locate the package, first check the delivery area, mailbox, front desk, building staff, household members, and nearby neighbors. Then contact the carrier and email us within 7 days of the marked delivery date. We will review the available tracking and assist with an appropriate resolution. Your statutory consumer rights are not affected.

Damaged or incorrect deliveries

If a package arrives damaged or contains the wrong item, email us within 7 days of delivery with your order number and clear photos of the product, shipping label, and packaging. Please keep the item and packaging until we provide instructions.

Returns

Returns are governed by our Return and Refund Policy. Do not return products to our Wyoming business mailing address. Approved returns must be sent only to the address provided by our support team.

Contact

Email: wellnesspallas@gmail.com
Phone: +1 307-424-2463